RETURN SERVICE
HOW TO RETURN?
1) The User may return the product(s) ordered fourteen (14) days after receiving them, provided that:
a) The product(s) have not been used;
b) The product(s) maintain their original features and labels intact;
c) The product(s) are complete. All material accompanying the orders must be returned to Whiteandblackproject
2) Please contact our customer care team to info@whiteandblackproject.com in order to indicate the item(s) your wish to return. Please include your order number.
3) You will need to return the order to us by secure means to ensure it reaches us in good condition, at your own cost. The User should note that if the return has been made for reasons other than the existence of justified defects or non-conformity of the products ordered, White&BlackProject will not make the reimbursement of the shipping costs. Therefore, Whiteandblack Project will not reimburse the cost of delivery initially supported by the customer for the respective order.
4) Once the returned item is received Whiteandblack Project will review and confirm its condition and, when applicable, will refund you within fifteen (15) days the amount paid by the User. We’ll send you an email at every step to keep you updated about the return status.
5) For all returns for other reasons than defects or wrong sizes, we will issue a voucher in the value of the item or items so you can place a new order.
6) If the returned products are damaged or worn, Whiteandblack Project reserves the right not to accept the return and refuse to refund the User.
7) In case of defect or non-conformity of the ordered products, Whiteandblack Project is responsible for collecting the item (s) from an address chosen by the user. Please note, collections are only accepted from the original country of dispatch of the respective order (islands are an exception).
8) Please note, these conditions are valid within Europe. For more informations about returns and exchanges outside Europe, please contact us to info@whiteandblackproject.com